ON-DEMAND WEBINAR

Customer Service & Retention

August 20 @ 11:00 AM PST

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Guest Speakers

Emily Nickel

Senior Customer Success Manager

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What you'll learn

Industry Insights and Challenges
How Retention Fuels Growth
The Service Profit Chain: The Link Between Customer and Employee Satisfaction

During this session, we’ll focus on strategies to improve customer retention and scale operational efficiencies that drive long-term success. By delving into some of the unique challenges faced within the commercial cleaning and building services industry, we’ll explore innovative approaches to winning new business, streamlining communication, and setting and exceeding client expectations.

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Meet your speaker

Emily Nickel

Senior Customer Success Manager, Aspire

In her 9 years in sales and account management, Emily’s career has included stops in commercial cleaning, landscaping, snow removal, and more. She is currently a Sr. Customer Success Manager proudly partnering with Clean and Green companies. When not diving into software strategy, Emily enjoys exploring Northern Michigan with her husband, Chris, and Golden Retriever, Nash.