ON-DEMAND WEBINAR

Customer Service & Retention

August 20 @ 11:00 AM PST

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Guest Speakers

Emily Nickel

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What you'll learn

Industry Insights and Challenges
How Retention Fuels Growth
The Service Profit Chain: The Link Between Customer and Employee Satisfaction

During this session, we’ll focus on strategies to improve customer retention and scale operational efficiencies that drive long-term success. By delving into some of the unique challenges faced within the commercial cleaning and building services industry, we’ll explore innovative approaches to winning new business, streamlining communication, and setting and exceeding client expectations.

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Meet your speaker

Emily Nickel

Emily's career includes 9 years' sales and account management and 5 years of project management and general contracting experience, working with various industries such as commercial cleaning, landscaping, snow removal, flooring, and more. Emily is currently a Senior Customer Success Manager at Aspire Software, proudly partnering with our Clean and Green companies. When Emily is not diving into software strategy, she enjoys exploring northern Michigan on land, water, and snow with her husband, Chris, and Golden Retriever, Nash.