Anticipating Customer’s Needs
That’s what makes you better than the competition. Aspire provides the landscape customer management software and sales platform to do this, keeping your client information is in one place.
Aspire Customer Resource Management (CRM) Features
Accurate Information
Everything in One Place Makes you Look Better
Aspire is a true Customer Resource management (CRM) system. Every bit of information about your customers is managed in PROPERTIES and CONTACTS.
You no longer have to maintain multiple databases for proposals, newsletters, billing, and contracts. You create reports to manage daily activities like response time for customer issues and requests, conducting site walks, bidding new work, renewing existing contracts, and creating client budgets…
All of this is integrated with Google and/or Outlook to integrate tasks, appointments and email correspondence in one place.
Customer Requests
Turn Problems Into Opportunities
We call it ISSUE MANAGEMENT. You manage every complaint and request in Aspire… and you can report on ISSUE status every day. Anyone in your company can create an issue but your Account Managers are ultimately responsible for resolution. Every ISSUE generates an email to the Account Manager.
Every issue has a description… you can attach photos… and you can assign the issue to a crew for resolution. The goal is rapid and proper response to customer requests. This generally makes your customers happy… and allow you to maintain awareness from start to resolution.
History and Documents
Always Find What You’re Looking For
Aspire’s integration with Google/Outlook allows you to track every outbound/inbound electronic correspondence. Think about it… you have complete communication history in one place . In addition, you can attach and manage documents for any contact or property including photos, maps, plans, lists… whether they are Excel, Word, or Acrobat.
Better document management promotes better and quicker service and cab help you anticipate customer needs.
Site Walks
Managing Quality Like a Pro
Account Managers are responsible for managing site quality. Aspire provides tools that allow you to document your site walks. Your Account Managers can walk a property, score it, take and catalog photos, identify and relay issues for rework or fixes, and create proposals opportunities for enhancement work… all using this feature.
Even better, each site walk is unique and cataloged and date stamped for future use. Reports can be printed and emailed to the customer. Now you have a way to out-service your competition and stay ahead of the customer.
Renewals and Budgets
Keeping the Client Year After Year
Staying on top of renewals and enhancement ideas is essential for delivering an experience that adds value for your customer. Aspire provides tools for RENEWALS and CLIENT BUDGETING… a complete process for retention – complete with reporting, descriptions, photos and pricing.
The Account Manager is a critical in a landscape business… they have the responsibility and opportunity to renew, up-sell and manage job profitability. It just makes sense to provide them with a tool they makes them better at their work.
Money Making
Is the Customer Worth It?
What’s a valuable client? usually it is one that is both profitable (High Gross Profit) and low maintenance.
Aspire provides reporting on profitability, issues, quality site walks and up-sells at the PROPERTY level every day in the form of P&L’s and dashboards. Now you can clearly manage profitability and maintenance and know whether a relationship is worth the effort, or help you to make pricing decisions when it comes to renewal time. What’s this information worth versus the cost of obtaining it? Good question… but a happy and loyal client is a great asset.