The Landscape Company Leadership Test

This is the last in a six post series related to our Breakthrough Company Event at the GIE.

Are you the right leader for your landscape company?  And as important, do you have the right team to drive breakthrough results?  Now you can find out.

Take The Leadership Test

The TAIS (The Attentional and Interpersonal Style) test is designed to answer those questions.  Created 30 years ago it is used to assess high performance individuals like Olympic athletes, Military commandos, and SWAT teams to predict success or failure…  and ultimately to teach them how to perform under pressure consistently.

How Learning About Your Landscape Company Leadership Pays

It turns out we are all hard-wired for behaviors and dispositions – especially entrepreneurs (See below).  This hard wiring has its benefits…  and drawbacks especially as a business grows.  Many of these drawbacks are significant enough to make breakthrough almost impossible.  So it pays to understand who you are as THE LEADER as well as the attitudes and dispositions of your management team.

How We’re Evolving Our Leadership At Aspire

In fact as The Aspire Software Company (http://youraspire.com) grows and we aim for our own breakthrough, the interaction between the Managing Partners – Mark and Kevin becomes very important.  Can we function well together and deliver the leadership the Aspire Team needs to evolve into the organization I have outlined in the last FIVE blogs on this subject.  (do we put some link here to these blogs or something???)

What Happened When We Took The Leadership Test?

Like good boys, Mark and I took the test and participated in the analysis of the results.  NOTE:  We are screwed!  Kidding!   It turns out we are well matched to the challenge we face.  He and I have many complementary as well as several key reinforcing strengths.  This was not only interesting but essential for us to know as it allows us to focus on what we need to do to lead.  

We intend to work with our managers with the TAIS to assess their alignment and determine what we need to do to develop into a high performance unit.  We are excited by the possibilities and we see the TAIS as an essential tool to help us.

What’s Your Entrepreneurial Hard-Wiring?

Problem Solving LeadershipIt turns out that entrepreneurs share many common traits that are inherent in their hard-wiring.  Some of them are functional and some become dysfunctional as the company grows.  The key for you is to understand which are which…  Here’s that list:

  • They are great at figuring stuff out
  • They can change direction at the drop of a hat
  • They can juggle a lot of balls at once
  • If there is a shot at the buzzer…  they want the ball in their hands
  • They are driven, driven, driven
  • They are loyal to a fault

I don’t have space to tell you the pros and cons and the killer dysfunctions here…  For that you need to read the book and take the test.  

Navigating the Business “Bermuda Triangle”

This is the fifth of a six post series related to our Breakthrough Company Event at the GIE.   

One of the biggest challenges to business success is keeping small when you get big.  

We all know companies lose something as they grow.  Maybe it’s the personal touch with the owner.  Or talking to one person to handle orders and returns.  Or being able to get on a schedule when you want.    These small company advantages are great selling points for the little guy.  But they are impossible to maintain as success turns into more sales and growth.  

Inside The “Business Bermuda Triangle”. 

So growth pushes companies into a mysterious zone we call the Business Bermuda Triangle.  It’s here where businesses lose their ability to give 1) customers what they want, 2) quickly and 3) at low cost.

In other words, when a company finds themselves in the Business Bermuda Triangle their 1) customer satisfaction is low, 2) their service is slow and 3) their costs grow.  

It’s not a place you want your business to be in for long.

How To Get Out Of The Business Bermuda Triangle.

This is where the breakthrough company has to PLAN how to navigate the Business Bermuda Triangle…  and make the business and investment choices to turn small company “inherent” advantages into large company “sustaining” advantages.

Business Bermuda TriangleTo provide the customer what they want delivery costs and speed must be addressed…  as well as systems that measure the customer’s experience as follows:

  1. Migrate from (a) lower-cost high performance labor (superstar reliant), and (b) low overhead staffing structure (few people) to react quickly and consistently.  The breakthrough company has to move from cost reduction to cost optimization using systems and processes.
  2. Migrate from recovery to anticipation.  It is easier to lose and recover a customer when smaller, but his becomes very expensive as you grow.  Again systems and processes that monitor customer satisfaction provide data for staff to win at the retention game.
  3. Migrate to software that provides speedy and accurate information.  Larger companies simply cannot rely on superstars (there are not enough of them).  They must rely on ordinary people performing in extraordinary ways consistently and intelligently.

NOTE:  This is why we built Aspire Software – to provide the computer systems and processes that make the extraordinary become the norm.  The result:  happier employees and customers.

Lastly as the breakthrough company makes investments in systems and staffing to scale revenues, they should avoid thoughts of diversification which can harm the primary product and service experience at this key stage.